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Frequently Asked Questions

Which type of print is best?  

A variety of options are available, so there is something for everyone’s style. Here is a list of surfaces to choose from with a brief explanation of its unique properties: 

Hahnemuehle Pearl Fine Art Paper is a Bright White paper with a delicately textured surface and smooth, silky feel. Premium ink jet coating. Outstanding in its reproduction of color, detail, deep blacks and striking contrasts. Elegant finish with a subtle, Pearl Gloss Effect and perfect for the highly colorful style of my artwork. Archival Paper 100% Lignin-Free Alpha-Cellulose, 285gsm (thicker than a greeting card paper).

Watercolor Fine Art Paper is a heavyweight, textured, archival fine art paper. Breathing Color 600MT Watercolor paper is most similar to the watercolor paper I use when creating my original watercolor paintings. This paper provides an authentic look and feel for reproductions of watercolor pieces due to the texture and matte finish. Collectors appreciate this papers rigidity and surface feel. Neutral-Toned, Acid-Free paper made from 100% Cotton Rag for Archival Longevity. 

High Gloss Metal Print is printed directly onto aluminum with a brilliant white high gloss surface for unsurpassed detail and vibrance. Our most popular surface for a modern, clean look. Ultra-Smooth Aluminum Surface, High Gloss, Vibrant Color. 

Premium Glossy Canvas is elegantly textured with a soft-matte surface and a glossy coating. Breathing Color Muse 3460 white canvas utilizes eco-friendly technology, brightened without additives, accepting eco-solvent pigmented inks, and whitened in an agent-free process. The canvas base is enhanced with elastic polymers providing high tensile strength and flexibility for gallery wrap stretching without cracking. No framing is necessary when you choose a gallery-wrapped canvas option.

Wood is printed directly on 3/4” thick Maple Wood. This printing technique allows the maple wood grain to show through giving it very fluid and natural characteristics. The lighter the colors are, the more the wood grain will show through. Printed and sealed with a natural semi-matte finish. Each print is unique because no 2 pieces of wood have the same grain pattern. 

Acrylic Plexiglass is a beautiful surface with the print face-mounted to plexiglass with polished edges. Quarter-Inch Acrylic panels are smooth, shiny and require no glass. Offered with a variety of ultra-modern mounting options including my favorite, four chrome mounting posts that pop the art off of the wall. 


Is it convenient to purchase artwork as a gift?  

It is! Art is a gift that will be treasured and art has the ability to be uplifting and bring happiness every time they see it. How does art do this? It can evoke happy memories. Colorful subjects create a vibrant feel in the home. The subject of the painting itself brings to mind great feelings of travel and adventure. Art doesn't need to be expensive. Smaller pieces are often easier to incorporate into ones' existing furnishings. For this type of flexibility choose a piece that is 5x7, 8x10, or 16x20. If you know that they have a large open space, such as above a sofa or fireplace, choose a larger piece to compliment the space. Art is a convenient gift. Once your artwork is ready we can ship it directly to you or to your recipient. 

Should I frame art that is a gift? Frames come in a large variety of styles from modern and minimal to ornate. But if you are not sure what style would go best in their home, chose an unframed option. That way they can select a frame that suits their space. Also, choosing a standard size print (think photo sizes such as 5x7, 8x10, 9x12, 11x14, 16x20, 18x24) will ensure they have many options when it comes to framing. Or choose an acrylic or a metal print. They come ready to hang and don’t require any framing.

Still not sure? Consider giving a gift card. Your special someone can choose exactly what they want, they never expire, and they are redeemable for anything in my store.

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 10-14 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight. Local pickup and delivery available ONLY for Limited Editions and Originals. Please email Kelly.

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

Limited Editions and Original Artwork require additional processing time. Local pickup is available, and if you have any questions please contact Kelly directly. Timeline for delivery of Limited Editions and Originals depends on availability, so please do let us know if this is for a special event!

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact KellyReark@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact Kelly as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email Kelly.

WHO TO CONTACT? 

You can reach out at any time by email at KellyReark@gmail.com 

How can I keep up with your new work?

My STUDIO FRIENDS have a  better understanding of how and why I do my art, have access to new releases ahead of the open market, and get great deals only available to these special VIP collectors. Please become my STUDIO FRIEND!  Thanks for loving my art! Sign up HERE!

You can also follow me on my social media pages. I am constantly posting about new work!

Instagram: https://www.instagram.com/kellyreark/

Facebook: https://www.facebook.com/ArtistKellyReark


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